Practice Policies & Patient Information
Chaperones
You have the right to request and clinicians should offer a chaperone for all personal/intimate examinations. Our Chaperones are specially trained and will witness the examination for the piece of mind of all concerned. Please request at the point of need.
Complaints
If you are dissatisfied with the service we provide, please read our complaints leaflet below which explains how to make a complaint. We WANT to know if any part of our service doesn’t meet our high standards. Please note, we cannot investigate any complaints about other service providers or regarding waiting times for referrals. If your complaint refers to these, please contact the service provider directly, e.g if it concerns hospital care, contact PALS in the hospital concerned.
Please see our Complaints Leaflet here:
If you would like to make a complaint on behalf of a patient please complete the following consent form and return to the practice.
We are extremely busy at the moment. Although we will endeavour to keep within the time scales mentioned in our policy, there may be a short delay while the matter is investigated.
You have the right to be unhappy if you feel our service doesn’t meet your reasonable expectations. However your unhappiness should be proportionate, measured and specific.
You do not have the right to abuse, insult, threaten, be violent or intimidating to any of our staff. Either in person, on the telephone or online. We have a zero tolerance to this behaviour and will remove these individuals from our patient list. We will also involve the Police where needed and fully engage with any legal process.
GDPR Policy
Click Here to download the Privacy Notice
This practice is supporting vital coronavirus (COVID-19) planning and research by sharing your data with NHS Digital. For more information about this see:
| 1) Data Controller contact details | Werneth Medical Practice, 76a Windsor Rd, Oldham, OL84AL |
| 2) Data Protection Officer contact details | Dr B Butt Address as above |
| 3) Purpose of the processing | Direct Care is care delivered to the individual alone, most of which is provided in the surgery. After a patient agrees to a referral for direct care elsewhere, such as a referral to a specialist in a hospital, necessary and relevant information about the patient, their circumstances and their problem will need to be shared with the other healthcare workers, such as specialist, therapists, technicians etc. The information that is shared is to enable the other healthcare workers to provide the most appropriate advice, investigations, treatments, therapies and or care. |
| 4) Lawful basis for processing | The processing of personal data in the delivery of direct care and for providers’ administrative purposes in this surgery and in support of direct care elsewhere is supported under the following Article 6 and 9 conditions of the GDPR:
Article 6(1)(e) ‘…necessary for the performance of a task carried out in the public interest or in the exercise of official authority…’. Article 9(2)(h) ‘necessary for the purposes of preventative or occupational medicine for the assessment of the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems and services…” We will also recognise your rights established under UK case law collectively known as the “Common Law Duty of Confidentiality”* |
| 5) Recipient or categories of recipients of the processed data | The data will be shared with Health and care professionals and support staff in this surgery and at hospitals, diagnostic and treatment centres who contribute to your personal care. |
| 6) Rights to object | You have the right to object to some or all the information being processed. Please contact the Data Controller or the practice. You should be aware that this is a right to raise an objection only. |
| 7) Right to access and correct | You have the right to access the data that is being shared and have any inaccuracies corrected. There is no right to have accurate medical records deleted except when ordered by a court of Law. |
| 8) Retention period | The data will be retained in line with the law and national guidance. https://digital.nhs.uk/article/1202/Records-Management-Code-of-Practice-for-Health-and-Social-Care-2016 or speak to the practice. |
| 9) Right to Complain. | You have the right to complain to the Information Commissioner’s Office. |
GP Net Earnings
All GP practices are required to declare the mean earnings (e.g. average) for GPs working to deliver NHS services to patients at each practice. The average pay for GPs working at Werneth Medical Practice in the last financial year before tax and National Insurance was £49,364. This is for 1 full time GP and 2 locum GPs who worked in the practice for more than 6 months.
Mission Statement
Werneth Medical Practice’s mission is to provide the highest standard of patient care though a framework we call the 4 H’s:
- Hard work – All of our staff will work hard to provide the best care and service to all of our patients at all times.
- Hunger – We will always strive to do better
- Honesty – We will always tell you the truth. Even if the truth is uncomfortable.
- Humility – We will be humble enough to know we are in a privileged position and acknowledge when we don’t get things right.
In return, we will demand that patients treat us with kindness, respect and patience and allow us to do our job free of abuse and undue pressure.
Our team includes Two GPs, One Practice Nurse, one Phlebotomist as well as our Practice Manager and Reception staff. We also now have allied staff via our Primary care network such as Social prescribers, Pharmacists and First contact physios. Dr Bilal Butt is the CQC registered manager and we run our services at the Werneth Primary Care Centre on Featherstall Road South.
We offer a full General Practice service and run specialist clinics for children, those with chronic diseases such as Diabetes and Asthma and women’s health. We aim to involve you in the decisions made about your health and act as advocates for your best interests.
At Werneth Medical Practice, we aim to treat all our patients promptly, courteously and in complete confidence. We feel it is important you know who you are speaking to, so our practice staff identify themselves on the telephone.
This website is for both existing patients and those considering registering with us. It tells you about our services, how to access them and some general information about how our practice operates.
Your local Health Integrated health system
Northern Care Alliance NHS Foundation Trust
Mayo Building
Salford Royal
Stott Lane
Salford
M6 8HD
Switchboard for Bury, Oldham and Rochdale – 0161 624 0420
National Data Opt-Out
NHS Digital has been directed to collect, process, analyse and disseminate general practice data to support the purposes set out in the GP Data for Planning and Research Direction 2021. This is a national initiative and from July 1st, 2021, patient data will be extracted from GP systems on a daily basis; data will be encrypted in transit and pseudonymised.
As this is a statutory obligation, practices are legally obliged to share this data, unless patients have opted out of having their data shared. If you as patient want to opt out of your data being shared, apart from information used for your direct care, you have the option of registering a Type 1 Opt-out or a National Data Opt-out, or both.
If you wish to register your opt out choice, please use the following link:
Make your choice about sharing data from your health records – NHS (www.nhs.uk)
You can also complete the attached form and give it to your GP practice staff or email it to oldccg.wernethreception@nhs.net.
Oldham West PCN
Werneth Medical practice is a member of the Oldham West PCN (previously known as Milltown Alliance PCN)
Oldham West Primary Care Network (PCN) is made up of 8 GP practices across Chadderton and Werneth, who are working collaboratively with the aim of improving patient services, community well-being and through joint working will create efficiencies that can be re invested into the local community.
Our Vision:
Our community will have the best integrated health and social care based on local needs.
Our Purpose:
The practices of Oldham West PCN will work in an aligned and collaborative way to provide improved health care and health outcomes to the communities we support.
We seek to ensure our community receives excellent care and improved health and well-being through innovative, cost effective and evidence based care as appropriate.
What does this mean for patients?
You will start to see our logo around the surgeries and on certain documents as we develop our collaborative working.
You will be able to benefit through shared learning of best practice and improved services.
We are working closely with our partners throughout the local health service, social services and voluntary sector to develop new pathways and improve existing services to enable seamless, efficient and coordinated care.
We are very keen to develop a Oldham West PCN patients and partner participation group to work with us on the journey.
Who we are:
The practices representing Oldham West PCN are:
- Block Lane Surgery
- Chadderton Medical Practice
- CH Medical
- Danson Family Practice
- Kapur Family Care
- Littletown Family Medical Practice
- Werneth Medical Practice
- Woodlands Medical Practice
Patient Confidentiality
We respect your right to privacy and keep all your health information confidential and secure.
It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can give you the best possible advice and care.
This information is only available to those involved in your care and you should never be asked for personal medical information by anyone not involved in your care.
You have a right to know what information we hold about you. If you would like to see your records, please call our Practice Manager.
Patient with Particular Needs
Our surgery is accessible to patients using a wheelchair.
We also have parking space outside the practice which can be used.
Please inform us in advance if you require an interpreter so one can be booked.
We may also use a telephonic interpreter using ‘Language line’
Practice Charter
Werneth Medical Practice’s mission is to provide the highest standard of patient care though a framework we call the 4 H’s:
- Hard work – All of our staff will work hard to provide the best care and service to all of our patients at all times.
- Hunger – We will always strive to do better
- Honesty – We will always tell you the truth. Even if the truth is uncomfortable.
- Humility – We will be humble enough to know we are in a privileged position and acknowledge when we don’t get things right.
In return, we will demand that patients treat us with kindness, respect and patience and allow us to do our job free of abuse and undue pressure.
Our team includes Two GPs, One Practice Nurse, one Phlebotomist as well as our Practice Manager and Reception staff. We also now have allied staff via our Primary care network such as Social prescribers, Pharmacists and First contact physios. Dr Bilal Butt is the CQC registered manager and we run our services at the Werneth Primary Care Centre on Featherstall Road South.
We offer a full General Practice service and run specialist clinics for children, those with chronic diseases such as Diabetes and Asthma and women’s health. We aim to involve you in the decisions made about your health and act as advocates for your best interests.
At Werneth Medical Practice, we aim to treat all our patients promptly, courteously and in complete confidence. We feel it is important you know who you are speaking to, so our practice staff identify themselves on the telephone.
Privacy Policy
This privacy policy describes how the Practice collects, protects and makes use of information held about you. This policy may be updated regularly and any amendments are effective immediately so we recommend you review this policy often to stay informed.
Our website may contain links to other websites, which are provided for your convenience. We are only responsible for the privacy practices and security of this website and not external websites. You should therefore check any other linked website’s privacy policies.
If you have any questions about this policy or the data we hold about you, please contact the practice.
What we collect and how we use it
Users may visit our website and use it as often as they like without providing any information, however certain services provided via the website do require the processing of personal data.
The processing of personal data is performed by SurgeryWeb who act as Data Processors on behalf of the Practice and the Data Processing Agreement can be seen here: https://wernethmedicalpractice.nhs.uk/data-processing-agreement
Contact Form
Our website contains a contact form which collects information such as your name, email address, telephone number and practice name. This information is used for the sole purpose of contacting you to answer any questions you may have about our services. By submitting the contact form online, you consent to the use of your details for this purpose.
Other Online Forms
Our website may also contain other online forms which collect information such as your name, date of birth, NHS number, address and postcode, telephone number, email address and other health related data. This information is used for the sole purpose of what the respective form is created for, and by submitting each form online, you consent to the use of your details for this purpose.
A data flow of the form submission process can be seen here: Data Flow
How we store it
The Practice will retain your personal data as long as it is required for the purpose for which the data is collected. Any data submitted via online forms are also retained on the web hosting server for a period of time specified by the practice, default period is 30 days. Backups of this data is stored by SurgeryWeb for a maximum period of 14 days at which time this data is auto-deleted.
Your data is held on a server provided by Catalyst2 and you can see more about their infrastructure and security here – https://www.catalyst2.com/about-us/infrastructure/
The data centre is UK based and all data is encrypted when stored and in transit such as when you submit a form to us. This website is https-secured which means communication between the users web browser and the server hosting this website is encrypted and cannot be intercepted en-route, this can be verified by the padlock icon in the address bar.
Access to your information
In accordance with the Data Protection Act 2018, you have the right to request a copy of the information that we hold about you, if you would like a copy of some or all of your personal information, please contact the practice.
Erasure of Data (right to be forgotten)
You have the right to have your data erased if the personal data is no longer required for the purpose it was originally collected for, if we are processing the personal data for direct marketing purposes and you object to that processing, or if you believe we are processing your personal data unlawfully.
To request erasure of your personal data, please contact the practice.
Complaints about the handing of your data
If you have any issue with how your data is being processed, we would recommend you to contact us first, putting your complaint in writing to the practice. We take all complaints seriously and do our best to resolve them.
Under the EU General Data Protection Regulation 2016 you have the right to complain to the supervisory authority which in the UK is the Information Commissioners Office (ICO). You can find more details about how to do this on the ICO’s website here: https://ico.org.uk/make-a-complaint/
This policy was last updated on 31/03/2023.
Publication of Earnings
Werneth Medical Practice Publication Of Earnings
All GP practices are required to declare the mean earnings (e.g. average) for GPs working to deliver NHS services to patients at
each practice.
The average pay for GPs working at the surgery in the last financial year before tax and National Insurance was £86,060.This is
for 1 part time GP and 1 locum GP who worked in the practice for more than 6 months.
It should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.
Violent & Abusive Patients
We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way.
We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour.
If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.