Practice Charter

Your local Clinical Commissioning Group (CCG)

The area served by Werneth Medical Practice is in the district covered by Oldham CCG.  Oldham CCG is responsible for ensuring you get all the services you need. For details of all primary care services in the area, follow the link below

NHS Oldham
Ellen House
Waddington Street
Oldham
OL9 6EE
Main switchboard: Tel: 0161 622 6500
www.oldhamccg.nhs.uk

Patient Confidentiality

We respect your right to privacy and keep all your health information confidential and secure.

It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can give you the best possible advice and care.

This information is only available to those involved in your care and you should never be asked for personal medical information by anyone not involved in your care.

You have a right to know what information we hold about you. If you would like to see your records, please call our Practice Manager.

Violent & Abusive Patients

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way.

We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour.

If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.

Patients With Particular Needs

Our surgery is accessible to patients using a wheelchair.

We also have parking space outside the practice which can be used.

Please inform us in advance if you require an interpreter so one can be booked.  We may also use a telephonic interpreter using ‘Language line’

Chaperones

You have the right to request and clinicians should offer a chaperone for all personal/intimate examinations.  Our Chaperones are specially trained and will witness the examination for the piece of mind of all concerned.  Please request at the point of need.

Complaints

We want to know if you are unhappy with the service you have received at Werneth Medical practice. We take all complaints seriously and all will be fully investigated by the Practice Manager who is the complaints manager.  Complaints can be made verbally or in writing to the Practice manager.  Please request a complaints pack from reception which details our protocol in dealing with complaints.

We accept that generally patients will only contact he practice if they have felt let down by the service they have received.  However, we also appreciate good feedback if you feel you have received good service at the practice!  It can do wonders for our morale in our challenging roles.  Please contact the Practice manager as above.  Please see the contact us tab for more information on how to complain.