Practice Charter

Werneth Medical Practice’s mission is to provide the highest standard of patient care though a framework we call the 4 H’s: 

• Hard work-  All of our staff will work hard to provide the best care and service to all of our patients at all times. 
• Hunger-       We will always strive to do better
• Honesty-     We will always tell you the truth.  Even if the truth is uncomfortable.
• Humility-     We will be humble enough to know we are in a privileged position and acknowledge when we don’t get things right.  

In return, we will demand that patients treat us with kindness, respect and patience and allow us to do our job free of abuse and undue pressure.  

Our team includes Two GPs, One Practice Nurse, one Phlebotomist as well as our Practice Manager and Reception staff.  We also now have allied staff via our Primary care network such as Social prescribers, Pharmacists and First contact physios.  Dr Bilal Butt is the CQC registered manager and we run our services at the Werneth Primary Care Centre on Featherstall Road South.  

We offer a full General Practice service and run specialist clinics for children, those with chronic diseases such as Diabetes and Asthma and women’s health.  We aim to involve you in the decisions made about your health and act as advocates for your best interests.  

At Werneth Medical Practice, we aim to treat all our patients promptly, courteously and in complete confidence. We feel it is important you know who you are speaking to, so our practice staff identify themselves on the telephone.

This website is for both existing patients and those considering registering with us. It tells you about our services, how to access them and some general information about how our practice operates.

Your local Health Integrated health system

Northern Care Alliance NHS Foundation Trust
Mayo Building
Salford Royal
Stott Lane
Salford
M6 8HD

Switchboard for Bury, Oldham and Rochdale – 0161 624 0420

Website

Patient Confidentiality

We respect your right to privacy and keep all your health information confidential and secure.

It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can give you the best possible advice and care.

This information is only available to those involved in your care and you should never be asked for personal medical information by anyone not involved in your care.

You have a right to know what information we hold about you. If you would like to see your records, please call our Practice Manager.

Violent & Abusive Patients

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way.

We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour.

If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.

Patients With Particular Needs

Our surgery is accessible to patients using a wheelchair.

We also have parking space outside the practice which can be used.

Please inform us in advance if you require an interpreter so one can be booked.  We may also use a telephonic interpreter using ‘Language line’

Chaperones

You have the right to request and clinicians should offer a chaperone for all personal/intimate examinations.  Our Chaperones are specially trained and will witness the examination for the piece of mind of all concerned.  Please request at the point of need.

Complaints

We want to know if you are unhappy with the service you have received at Werneth Medical practice. We take all complaints seriously and all will be fully investigated by the Practice Manager who is the complaints manager.  Complaints can be made verbally or in writing to the Practice manager.  Please request a complaints pack from reception which details our protocol in dealing with complaints.

We accept that generally patients will only contact he practice if they have felt let down by the service they have received.  However, we also appreciate good feedback if you feel you have received good service at the practice!  It can do wonders for our morale in our challenging roles.  Please contact the Practice manager as above.  Please see the contact us tab for more information on how to complain.