Complaints

If you are dissatisfied with the service we provide, please read our complaints leaflet below which explains how to make a complaint.  We WANT to know if any part of our service doesn’t meet our high standards.  Please note, we cannot investigate any complaints about other service providers or regarding waiting times for referrals.  If your complaint refers to these, please contact the service provider directly, e.g if it concerns hospital care, contact PALS in the hospital concerned.

Please see our Complaints Leaflet here:

Complaints Leaflet

If you would like to make a complaint on behalf of a patient please complete the following consent form and return to the practice.

Third Party Consent Form

We are extremely busy at the moment.  Although we will endeavour to keep within the time scales mentioned in our policy, there may be a short delay while the matter is investigated.

You have the right to be unhappy if you feel our service doesn’t meet your reasonable expectations.  However your unhappiness should be proportionate, measured and specific.

It is not proportionate to encourage the ‘burning down’ of a practice because receptionists, who are busy helping other patients, do not answer the phone fast enough for an individuals liking.  It is in fact, a crime.  It is also not proportionate to say a practice is the ‘worst doctors someone can ever have’ based on this metric alone.

You do not have the right to abuse, insult, threaten, be violent or intimidating to any of our staff.  Either in person, on the telephone or online.  We have a zero tolerance to this behaviour and will remove these individuals from our patient list.  We will also involve the Police where needed (as above) and fully engage with any legal process.