Changes to how GP services are accessed

• Your GP practice is still here for you and continues to provide services, GPs are now seeing more people than they were before the pandemic, but the way you access services may be different in response to the continuing risks posed by high levels of the Covid-19 virus circulating in our communities.
• Face-to-face appointments are available to all patients where there is a clinical need. You will be asked to first discuss your conditions over the phone or online with a member of the healthcare team to assess what would be most appropriate for you and which practice member would best provide it.

• NHS services continue to have a range of measures in place to keep you safe from COVID-19 including regular cleaning of patient areas and social distancing. Please ensure you wear a face covering to your appointment.
• Most GP practices are also offering online consultations and video consultations, as well as telephone consultations. These can be convenient and flexible ways to receive healthcare. Where patients need to be seen by a health professional face-to-face, this will be arranged. If you have a preference about how to access care you can discuss it with your practice.
• Following triage, you may be referred, as appropriate, to see a community pharmacist, practice nurse or other qualified healthcare professional who will be able to help with your illness or injury.
• Please continue to contact your practice by phone or online to begin with. You will be assessed and offered a phone or video appointment, or a face to face appointment if you need one.
• The majority of common conditions can be assessed and diagnosed by your doctor by telephone or video consultation. They are experienced and skilled in doing this. Using technology like this will help to protect you, your family and loved ones – and GP practice staff from the potential risk of the virus.
• The use of these digital technologies has been shown to improve patient experiences thanks to the convenience and increased access that they provide.
• If you are asked to attend for an appointment in person, please remember to put on your face covering before entering your GP practice – unless you’re exempt. Staff will be wearing masks or visors, or they may be sitting behind a screen.
• When your practice is closed you can call 111 or go to https://111.nhs.uk/ for help and advice.
• Primary care services are extremely busy and are working hard to treat as many patients as possible.